Terms and Conditions

We want happy customers! Please review our polices for In-Home and Online Color Consulting Services.

In-Home Consultation policy

At the end of each on-site consultation you will be asked to sign a client form which confirms your details, the time of the on-site consultation and that you were happy with the consultation service received, once you sign this form we will take this as confirmation that you are happy with the service given and will not refund the consultation fee.

When we perform an on-site colour consultation, we have performed a service and if you don’t use it, we will not refund the fee.

During the on-site consultation, the colour consultant will work with you to design a colour scheme for your property therefore the final specification is something that you have agreed upon.

After your on-site consultation, if for some reason (other than personal preference), you are dissatisfied, you have thirty days to contact us to discuss this with us and see if there is anything we can do to make sure you are satisfied, otherwise we will assume you are happy.

After the consultation, should you want any further work carried out by the consultant (including full interior design work) you must contact Philip Martyn Design and not the consultant directly.

We will not be held responsible for poor workmanship in applying the chosen paint colours or wallpapers.

 

Cancellation policy

To cancel or reschedule an on-site consultation please contact the operations manager at least 48 hours before the scheduled appointment.

Any cancellations received less than 48 hours before the scheduled appointment will incur a £25/$35 cancellation fee.

Same day cancellations will be charged a cancellation fee equivalent to the first hour of an on-site consultation.

Your consultant will arrive at your property at the scheduled time, please ensure there is someone present to meet with the consultant.

If there is no one at the property at the scheduled time the Consultant will wait 15 minutes for your arrival, incase you are running late, due to multiple appointments consultants are unable to wait longer than 15 minutes.

Failure to be at the property at the scheduled time and to notify the consultant that you will be running later than 15 minutes late will also incur a cancellation fee equivalent to the first hour of an on-site consultation.

For cancellations or to reschedule your appointment please email our Operations Manager at hb@philipmartyn.com or via WhatsApp on +44(0)7496970615.

 

Online Consultation policy

The deposit paid to confirm the online consultation booking is non-refundable.

Any online consultation purchases that do not complete the process due to the client not responding to the consultants or Philip Martyn designs communications will not receive a refund for any part of the fee already paid.

After you receive your initial proposals you will have the opportunity to make two amendments free of charge, further amendments can be made at an additional cost, if for a specific reason you are dissatisfied for any reason (other than personal preference), we may look into modifying the consultation based on your feedback.

Once you finished working with your colour consultant and you have agreed upon a colour scheme and the online consultation is complete we cannot provide a refund.

We will not be held responsible for poor workmanship in applying the chosen paint colours or wallpapers.